At Buy Sleepers, we strive to ensure your satisfaction with every purchase. However, due to the nature of our products, returns and refunds are subject to the following conditions:
1. Eligibility for Returns
- Returns are accepted only for items that are damaged, defective, or incorrect upon delivery.
- Products must be returned in their original packaging, unused, and in the same condition as received.
- Return requests must be initiated within 7 days of receiving the order.
2. Non-Returnable Items
- Medicines that have been opened, used, or tampered with cannot be returned.
- Items purchased on sale or as part of a clearance offer are non-refundable.
3. Return Process
- To initiate a return, please contact our customer support team with your order details and a description of the issue. Photographic evidence of damaged or defective items may be required.
- Once your return request is approved, we will provide instructions for returning the product.
- Customers are responsible for return shipping costs unless the return is due to our error.
4. Refunds
- Approved returns will be processed within 7-10 business days after we receive the item.
- Refunds will be issued to the original payment method.
- Shipping fees and other non-product charges are non-refundable.
5. Exchanges
- Exchanges are subject to stock availability. If the desired replacement item is unavailable, a refund will be issued instead.
6. Contact Us
For any return-related inquiries, please reach out to our support team through the contact information on our website.
We are committed to resolving your concerns promptly and ensuring a smooth return process.
Thank you for choosing Buy Sleepers.